檳榔嶼

Influence is the most common reason we communicate at work.
Always start your communication your plan by determining your purpose.
7 Questions to guide your thinking in communication
  - Right Information to Right People to Make Right Decisions

Communication Questions
  - Who should receive this new?
    - Downward Communication : Try to directly as many receivers as possible
    - Upward Communication : Managers don't like to hear bad news
      - Opinion surveys
      - Q&A sessions
      - Advisory boards
      - Ombudsman
      - Hotlines
      - Suggestion boxes
      - Skip-level interviews
    - Horizontal Communication
      - Initiate by a cup of coffee, or current project ... etc
      - Powerful Collaboration often begins at a simple conversation
    - Who are the unintended audience?
  - Who is the best sender?
    - What is it to be influential? Change the actions of others
      - Ligitimate Power
      - Reward Power
      - Coercive Power
      - Expert Power
      - Referent Power
  - What's the bottom-line message?
    - Focus
      - Identify the bottom-line message
    - Frame
      - Audience Conciderations
        - Knowledge
        - Reactions
        - Reasons
        - Needs
      - Repetitions
      - Don't give up : if someone didn't feedback to you, try it again and again.
  - How might the message be interpreted?
    - Relationship status
    - State of mind
    - Word choice
    - Watch for nonverbal feedback
  - Is feedback necessary?
    - One-Way Communication Dangers
      - Misunderstanding
      - Low morale
    - Feedback Dangers
      - Wasted time
      - No follow-up
      - Unresponsive leadership
    - Feedback tips
      - Ask only for feedback you can use.
      - Use open-ended questions
  - What's the best channel?
    - Channel Richness
      - Supports immediate feedback
      - Provides verbal and nonverbal cues
      - Contains a personal focus
    - Factors of choices
      - Needs of permanence
      - Speed
      - Cose
      - Effect
  - How should you time and sequence this message?

Action Plan Will help you on Communication : Communicative Purpose
  - Understand organizational communication : to inform
  - Ask 7 key questions : to influence
  - Expand professional network : to build

Communicate in meetings
  - Agenda Examples (Worse)
    - Strategy realignment
    - Quarterly sales
    - Regional marketing plans
  - Agenda Examples (Fixed) : Add actions, time span
    - Determine next steps for Strategy realignment (9:00-9:30)
    - Report Quarterly sales (9:30-9:45)
    - Brainstorm Regional marketing plans (9:45~10:00)

Communication Context
  - Timing
  - Location
  - Organizational Climate : Emotional Tone
    - Encourage
  - Conditions for a Supportive Climates (SCOPE)
    - Supportive
    - Credible
    - Open
    - Participative
    - Emphasizes goals

Ethical Communication
  - A positive communication climate requires credibility and openness
  - Plan ahead for ethical situations

Crisis communication
  - Crisis is a special context hope not to be faced
  - Crisis : Any unforeseen event that can change performance and reputation
    - Economic
    - Informational
    - Physical
    - Human resources
    - Reputational
    - Natural disasters
  - Walk through 7 questions
    - Determine all the stakeholders
    - Mental Filters
      - Supporters
      - Straddlers
      - Skeptics
      - Haters

Book List :
The Emotional Intelligence Activity Book:

Course Link
Organization Communication (linkedin.com)