檳榔嶼

Understand your audience's needs and concerns
  - Get to know you audience : why they are listening to you
    - Are they attending voluntarily?
    - What are their professional motivations?
    - What are the demographics (age, income, etc.)?
  - Determine audience concerns
    - Have others presented to this group before?
    - What are past issues speakers came across?
    - Is there past for footage to review?
    - Are you prepared for the difficult questions?

How to Neutralize negative audience members? (Neutralizaing  the Negative.pdf)
  - Introduce any potential "issues" yourself
    - By addressing sensitive issues, you have control over them
  - Listen, acknowledge, and stay calm
    - Staying calm and friendly can help you move the conversation forward.
  - Look for the area where you can mutually agree
  - Stick to the subject, keep the issues on track
  - Include the entire audience

How to capture an audience's attention
  - Involve the audience immeidiately
  - Share a thought about your audience's world
  - Take a group selfie
  - Get your audience talk quickly : put spotlight on them
  - Have a strong presence
    - Body Language
    - Facial Expression
    - Clothing
    - Physical stance
  - Know the first few minutes of your presentation really well

Identify five key personalities in your audience
  - The skeptics : who feels he or she knows more that hte presenter
  - The outspoken heckler : loud, disruptive audience member
    - Make a joke, and then pass
  - The positive onlooker : supportive, friendly
  - The Key Opinion Leader : with influence
  - The Vocal Champion : speaks positively on your behalf

Tips to identify and manage hecklers
  - The Joker : Looks for attention and laughs 
    - Joke back, and go back the original track quickly
  - The Corrector : Thinks he or she know more than the presenter
  - The Constant Complainer : Interrupt to express dissatisfaction
  - The Bored, Uninterested Participant : not seem focused or interested
    - Sometimes, put the spotlight on them

Build audience champions
  - Helps combat unruly personalities
  - Before presentation
    - Use the social media to discuss with people
    - Follow an event hashtag and use it, learn audience in advance
    - Arrive early and make friends
  - During Presentation
    - Bring you energy A game : show your passion, closer to pepple
    - Tap into the power of human emotions
    - Involve your audience immediately
    - Use the power of eye contact

Tips to sticking to your agenda: Small Group
  - Prepare and share your agenda in advance
  - Let your audience know you care
  - Set up sharing ground rules in advance
  - Avoid the standard presentation
  - Learn the art of questioning the question
  - Read body language in close settings

Tips to sticking to your agenda: Large Group
  - Connect emotionally with your audience
    - Share something private about yourself
  - Pay attention to everyone in the audience
  - Bring your best energy
  - Don't rush through your presentation
    - Rush implies you're nervous, not familar to your topics
  - Know your material like the back of your hand
  - Be sure to use the right visuals

Four tips to keep your composure
  - Physical positioning : Don't close your body to your audience
  - Hand gestures : Keep your hands open
  - Head nodding
  - Posture : open for the discussion

How to address tough questions : Keep passion and genuine
  - Establish guidelines early
    - Let your audience know when is Q&A
  - Repeat tough questions back to the audience
  - Be concise
    - Can introduce other experts to them
  - Do not completely dodge the question
  - Be Switzerland and stay neutral
  - Clarify information that's research based and factual

Set the limits on Q&A
  - Take questions anytime during your presentation
    - Use this approach in longer presentations with fewer time constraints
  - Take questions at defined points in your presentation
  - Take questions at the end and or after the event
    - Leave enough time for Q&A
    - Have a follow-up plan

How to command the room
  - Define "commanding presence"
  - Create your own style
  - Tactics
    - Let go of all of your stress and any unrelated thoughts before your presentation
    - Focus on the signals you're sending to the audience
    - Be bold and go big in everything you do
  - Confidence is key in commanding the room

Handling an Unruly Audience (linkedin.com)