檳榔嶼

Transparency is the bridge to earning trust back.

Transperancey
  - Self-awarencess
    - Understanding and communicating your own motivations, triggers, and needs.
      - Who you are
      - What you are looking for
    - Listening
      - Stop internal narrative
      - Pay attention to how people express themselves
      - Let go of the illusion of perfection
    - List the feedback from all kinds you heard about yourself
      - Circle constructive feedback
      - Search for common theme
    - List your Triggers
      - List experiences that create stress, any emotion
      - List examples going further back in time
    - Awareness of Triggers
      - Aids in separating fact from fiction
      - Helps identify triggers that influence you actions
      - Strengthens your communication as a leader
  - Commitment to fact-finding
    - Cultivate the Process of Transparency
      - Observation
      - Direct questioning
      - Analysis
      - Background Research
    - Understand your "why you do" and "what you do"
      - What triggers me to act from a less than ideal place?
      - What brings out my passion and sense of purpose?
      - What does success look like to me?
      - What are my expectations of others in my life? In my career?
    - Radical Transparency
      - Sharing all information : Assumptions, passing trends, or heightended emotions
    - Mindful Transparency
      - Open communication that is factual and tailored to the audience
      - Include the context and the plan to resolve issues
  - Empathy for your audience : Transparency in a Crisis
    - Get the facts immediately
      - Taskforce
        - Divide up the fact-finding
        - Interview appropriate people
        - Leverage outside research and experts
        - Set a quick turnaround timeline
      - Emotional Neutrality : your friend
        - Address the situation with data only
    - Communicate only the facts
    - Sharing the Facts
      - Stay open and honest
      - Acknowledge undesired details and flaws
      - Explain the solution
    - Authenticity
      - Authentic expression comes from a deep sense of knowing yourself and communicating based on that knowledge.
      - Emotion neutral
      - Start with truth
    - Empathy : Put your feet into someone else's shoes
      - The ability to understand and share the feelings of another, without judgement
      - How would I feel if I were being affected by this situation?
      - If this was happening to me?
      - How have people's lives changed based on this situation today?
      - What is the long-lasting impact of this event on people's lives?
      - What are some of the fears or anxieties that situation may be bringing up for others?
      - What do people need in order to feel safe and secure?
    - Applying Empathy
      - Understand how you would feel
      - Know the information would you want to know
      - Shape answers with appropriate one

The integrity of transparency is key.
The reaction is not personal. People's reactions are about them, not to you.
  - Respect their emotions, Give them space to have emotions.
Handling Personal Attacks
  - Remember it's not about you
  - Re-center behind your own intentions and values
  - Give people space to have feelings and thoughts
  - Avoid gossip and unconstructive feedback
Next Steps
  - Focus on actionable solutions
  - Follow through
  - Continue to take actions to show the growths and changes
  - Continue Dialog

Conclusion :
  - Take the time to understand your own motivations and triggers.
  - Focus on facts
  - Be mindful and consider the audience

Link : 822 group
Communicating with Transparency