檳榔嶼

Communication works for those who work at it. It's up to you to own success or not.

- Forms of Communication Today : consider which is best for your situation
  - Phone
  - Mail
  - E-mail
  - Texts

- Project/Team Communication
  - Technology has advantages and disadvantages
  - Key is to keep team members on the same page
  - Set guidelines early on as to how communication will flow
  - Communicate early and often with clients and end-users

- How You Say It
  - The way you say something is as important as what you say
  - Be courteous in getting what you want
  - Ask a question to get a buy in

- Honesty : Honesty is the best policy

- Presentation Brings you ...
  - Facilitate project approvals
  - Assist in business development
  - Build leadership skills
  - Build confidence
  - Help you to get promoted faster

- Presentation Skills
  - Ability to present information can make or break your career
  - Join a local Toastmasters groups
  - Public speaking, communication, and confidence

- Listening is Communicating
  - Do you cut people all of the time?
  - Engineers always want to give answers and solve problems
  - Silence is OK
  - Acknowledge People

- Responsiveness : Don't underrate the importance of respond
  - People want answers immediately today
  - How do you feel when people don't respond?
  - People want to know you hear them
  - Respond as quickly as possible with or without answer

- Action Steps
  - Focus on the way you say things (email counts)
  - Improve your presentation skills
  - Make it a point to acknowledge people
  - Respond as quickly as possible with or without answer