檳榔嶼

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  - britt Andreatta Training

There are no bad or negative feelings, all emotions are worthy being treat.

Boosting Your EQ
  - More effective leadership
  - Better decision-making
  - Greater career success, happiness, relationship satisfaction

EQ is more than twice as predictive of performance than IQ.
  - Proficiency
    - How good you are at something
    - Rate it on a scale
  - Frequency
    - How often you do something
  - Amygdala Hijack
    - Makes us incapable of any kind of intelligent action

Leading people and orgs
  - Developing EQ
    - Self
    - Others
    - Organization
  - Key strategies
    - Role model emotional intelligence
    - Make EQ part of your core values
    - Create an environment that boosts EQ
    - Hold your people and organization accountable

Getting to know yourself
  - Know what you're feeling and when
  - Understand your values
  - Know your purpose
  - Assess your skills
  - Know your work style
  - Know your leadership style

Exploring emotions
  - Correctly identify your emotions
    - Guilt : I did something bad
    - Shame : I am bad
  - Feel your feelings
    - Raise your EQ means you take your time to feel your feelings
    - Feel you negatives, also happiness, too
  - Express your feelings
    - Identify source of feeling
    - Pick the right time and place to communicate
      - Health ways : exercise, talk to others, shout in the pillow

Self-control : including micro-manage others
    - Under stress
      - Admit you're hijacked
    - Calming yourself down
      - Excusing yourself
      - Breathing
      - Journaling
      - Moving your body
      - Talking with a trusted friend
    - Train yourself to wait
  - Everything is going well
    - Timing is really everything

Understanding your triggers
  - Fight
    - Use aggression to protect ourselves
  - Flight
    - Turn aways from danger and withdraw
  - We must know our triggers

Managing your triggers
  - Anticipate what or who will trigger you
  - Develop a 'fire drill'
  - Add mindfulness to your life
  - Triggers are at the heart of conflicts
    - The work environment can set off triggers

Self-care and support
  - Prioritizing Self-Care
    - Make it non-negotiable
    - Consider adding a mindfulness practice to your daily routine
    - Build play into your life
    - Seek support from a trusted network
  - Expressing Feelings
    - Structured journaling process
    - Working with an executive coach
    - Having a personal therapist

Understanding humans at work
  - Think about your colleagues and their top values
  - EQ is more about effort than innate skill
  - About human
    - We are wired to survive
    - We are wired to belong
    - We are wired to become our best self

Extending empathy
  - Empathy : Awareness and connection others' feelings, needs, and concerns
    - Connect to their feelings
  - Let go of the golden rule
  - Platinum Rule
    - Do unto others as they would want to have done unto them
  - Extend empathy to those above, beside, and below you
    - Reading one person is a skill; reading a group is another

Creating safety and inclusion
  - Psychological Satety
    - Respecting and trusting people at work

Facilitating teams
  - Four Gates to Peak Team Performance
    - Safety : Physical Safety + Psychological Safety/Inclusion
    - Purpose : Purpose + Strenghts > Sense of We
    - Belonging : Trust + Respect > Rhythm of Team + Collaboration
    - Peak Performing : Innovation + Transformation

Catalyzing change
  - 50-70% of change initiatives fail
  - Is Change Needed
    - Look at your organization and market
    - Look at workforce trends
    - Identify any skills gaps
  - Be ahead of the curve
  - Champion the change
  - Model the change

Inspirational leadership
  - Walk your talk
  - Leadership is practice, not a position

Conclusion
  - Identify areas that need attention
  - Propose a plan for raising your organization's EQ
  - Take a snapshot
  - Focus one thing at a time
  - Demonstrate successes with statistics and stories