目前分類:Communication (24)

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Before Communcation
  - Always :

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1. Use personal pronouns skillfully.
  - Don't overuse "I". Instead, lean heavily on "we", "our", "you" and "your".

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Clear
  - it's important to be clear about the purpose of the message you're delivering

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Be an engaged listener
  - An effective communication requires genuine listening, which requires five main aspects :

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